Shipping policy
Thank you for shopping with HIU TUNG LEUNG. Specializing in reliable and innovative consumer electronics, our brand adheres to strict order handling and cross-border shipping protocols. We strive to ensure every electronic product order is accurately processed, securely packaged against transit damage, and delivered to customers in perfect functional condition within reasonable logistics timelines.
1. Order Processing Time
All confirmed consumer electronics orders will undergo quality inspection, professional shockproof packaging and internal processing within 1-3 business days after order confirmation, excluding weekends and public holidays. During peak shopping seasons and promotional campaigns with surging order volumes, standard processing schedules may be extended. Customers will receive timely alerts if any significant shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees for all electronic product purchases are automatically calculated and clearly displayed on the checkout page prior to payment, ensuring full transparency of logistics costs for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are estimated values for reference only. Actual parcel arrival times may fluctuate due to courier service delays, customs clearance reviews, extreme weather, global logistical restrictions and holiday arrangements in destination regions.
3. Shipment Confirmation and Order Tracking
Once your consumer electronics order is dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking details.
Real-time tracking status and logistics data will generally be updated and accessible for customer inquiries within 24-48 hours after the shipping carrier completes parcel pickup and system synchronization.
4. Address Disclaimer and Parcel Exception Handling
Customers must verify and confirm the accuracy and completeness of their shipping address during checkout to prevent misdelivery, parcel returns or transit loss. HIU TUNG LEUNG assumes no liability for delivery failures caused by incorrect or incomplete address information provided by customers. Any packages returned due to address errors will incur additional reshipping fees borne solely by the buyer.
If your electronic parcel is lost during international transit, please contact our support team within 7 days of your expected delivery date to initiate a logistics investigation. For orders arriving with damaged devices or defective packaging upon delivery, please submit a support request within 48 hours of receipt with clear photos of damaged goods and packaging. Our team will conduct a comprehensive review and resolve the issue promptly.
5. Electronic Product Usage Disclaimer
Every consumer electronic device is equipped with official usage and maintenance instructions. All electronic products should be operated, cleaned and stored in accordance with professional guidelines. HIU TUNG LEUNG is not responsible for hardware damage, device malfunction or component failure caused by improper operation, unauthorized disassembly, incorrect maintenance or personal misuse.
6. International Shipping and Customs Notice
Cross-border shipments of consumer electronics may be subject to import duties, customs taxes and additional clearance fees based on local regulatory policies of destination countries. All such supplementary charges are the sole responsibility of customers and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics progress, please reach out to our professional customer support team via the official details below:
Trade Name: HIU TUNG LEUNG
Phone number: +852 2720 0030
Email: support@roventrix.shop
Physical address: Global Trade Centre, Kwai Chung, New Territories Hong Kong SAR